Terms of Service
Effective 16 October 2026
These Terms of Service ("Terms") govern your access to and use of ATLI, a data-only eSIM connectivity service (the "Service") offered through the ATLI app, our WhatsApp and Telegram bots, https://heyatli.com, https://xforgemobile.com, or any other affiliated website or application (together, the "Platform"), operated by Forgesoft Pte. Ltd., a company registered in Singapore (UEN 202116215E) ("we," "us," or "our"). By creating an account, purchasing a data plan, or otherwise using the Platform, you agree to be bound by these Terms. Please read them carefully. If you do not agree, please do not use the Platform or the Service. #
These Terms are separate from, and do not affect, any terms and conditions that apply to other XForge products, such as the XForge Smartphone or the NOMAD 100W GaN Travel Charger, each of which is governed by its own terms. #
1. The Service #
Atli provides prepaid, data-only eSIM plans ("Data Plans") for use while traveling, delivered electronically to compatible mobile devices. Atli does not provide a phone number, SMS, or voice calling; it is a data-only service. The Platform includes an in-app assistant ("ATLI") that can help you choose a plan, track usage, install your eSIM, and get support. #
2. Eligibility and Device Compatibility #
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account or purchase a Data Plan. You are responsible for confirming, before purchase, that your device is eSIM-compatible and carrier-unlocked. We provide compatibility information on the Platform as a convenience, but we are not responsible for verifying your specific device or carrier lock status, and Data Plans are non-refundable where a purchase fails to activate due to an incompatible or locked device, except as described in Section 7 (Refunds). #
3. Account Registration #
You may be asked to provide an email address and other basic information to create an account, complete a purchase, and receive support. You agree to provide accurate information and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. #
You can sign in with Apple, Google, Facebook or your email address. Our WhatsApp and Telegram bots use the same account as the app. #
4. Purchases and Payment #
Data Plans are currently offered on a one-time, non-renewing purchase basis: you pay a fixed price for a fixed data allowance and validity period, and the plan does not automatically renew or recur. Prices are shown in the Platform at checkout and may include applicable taxes. We reserve the right to change Data Plan pricing at any time; changes will not affect Data Plans already purchased. #
We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraud, abuse, or a violation of these Terms. #
Credits and cashback are earned on eligible purchases and promotions. They cannot be bought, have no cash value, cannot be transferred or exchanged for money, and can only be used toward Data Plans. Credits expire 12 months after they are earned, and we will remind you 30 days before they expire. Credits are lost when your account is deleted; nothing is paid out or transferred. If a purchase that earned credits is refunded, we may remove those credits. #
Promotional and referral codes are subject to the conditions shown with them and may be changed or withdrawn at any time. We may withhold or remove rewards obtained through fraud or abuse. #
You can buy a Data Plan as a gift for another person through the app; this is a permitted redistribution under Section 9. You are responsible for the accuracy of the recipient details you provide. #
5. Activation and Validity #
Each Data Plan has a validity period (starting either upon installation or upon first network connection, as specified for that plan) and a fixed data allowance, both shown at the time of purchase. Unused data and unused validity time expire at the end of the validity period and are not carried over, refunded, or extended, except as required by law or as described in Section 7. #
We recommend installing your eSIM before you begin travel, while you still have access to Wi-Fi, and activating it upon arrival at your destination to avoid unnecessary use of your validity period. #
6. Network Coverage and Fair Use #
The Service is delivered using the network infrastructure of third-party mobile network operators in each destination. Coverage, speed, and quality of service depend on those third-party networks and are outside our control; we do not guarantee uninterrupted, error-free, or particular-speed connectivity in any location. #
Plans described as unlimited are subject to a fair use policy and may be subject to reasonable speed reduction after a high-usage threshold disclosed on the Platform for that plan, consistent with the practices of the underlying network operator. #
7. Refunds #
Except as required by applicable law, including any statutory consumer rights you have, Data Plan purchases are final and non-refundable, except where a proven technical failure attributable to us or our network partners prevents you from activating or using the Data Plan as described (for example, a valid activation code that fails to install due to a documented platform-side error, or a total connectivity failure not caused by your device, account, or actions). #
To request a refund under this Section, contact support within a reasonable time of the issue, describe the problem, and provide any diagnostic information we request (such as screenshots, error codes, or device/eSIM details) so we can investigate. Approved refunds will be issued to your original payment method. We are not able to offer refunds for issues caused by an incompatible or locked device, incorrect Data Plan selection, exceeding your data allowance, or the local network coverage available at your destination. #
8. The ATLI Assistant #
ATLI is an automated assistant built into the Platform to help you select plans, install and troubleshoot your eSIM, track usage, and get answers to common questions. While we aim for accuracy, ATLI's answers may occasionally be incomplete or out of date; ATLI is not a substitute for a human support agent, and you can request to speak with our support team at any time. Do not share sensitive information (such as full payment card numbers or passwords) in your conversations with ATLI. #
9. Prohibited Uses #
You agree not to: resell, redistribute, or commercially exploit a Data Plan without our written permission; use the Service for any unlawful purpose; attempt to circumvent fair use limits, geographic restrictions, or account limits through fraudulent means; interfere with the security or normal operation of the Platform; or use automated means to scrape, access, or overload the Platform outside of normal use. We may suspend or terminate your account for violating this Section. #
10. Intellectual Property #
All trademarks, logos, app content, and software associated with Atli, ATLI, and the Platform belong to us or our licensors. You may not copy, modify, reverse-engineer, or redistribute any part of the Platform except as necessary for your personal, non-commercial use of the Service. #
11. Disclaimer of Warranties #
Except as expressly stated in these Terms, the Service and Platform are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by applicable law. #
12. Limitation of Liability #
To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, or consequential damages, including lost profits or lost data, arising from your use of or inability to use the Service, even if advised of the possibility of such damages. Except for approved refunds under Section 7, our total liability to you under these Terms will not exceed the amount you paid for the Data Plan giving rise to the claim. #
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, or for fraud. #
13. Termination #
You may stop using the Service and close your account at any time. We may suspend or terminate your account or access to the Service if you violate these Terms, at our reasonable discretion. Sections of these Terms that by their nature should survive termination (including Sections 7, 10, 11, 12 and 15) will continue to apply. #
14. Force Majeure #
We are not liable for delays or failures in providing the Service caused by events beyond our reasonable control, including network operator outages, natural disasters, government action, or telecommunications and internet disruptions. #
15. Governing Law and Dispute Resolution #
These Terms are governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles. The courts of Singapore have exclusive jurisdiction over any dispute arising from these Terms, without affecting any mandatory consumer protections that apply in your country of residence. #
16. Changes to These Terms #
We may update these Terms from time to time. Material changes will be reflected by updating the effective date above, and where required by law, we will provide additional notice. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. #